Complaints Policy

If you have a complaint relating to Andrea HeathAesthetics Ltd and it concerns an issue within our control, you should complain to us in the first instance, and copy any correspondence relating to the matter to Andrea Heath, Director and Quality Assurance Manager, by writing to the address below or by email.

Clients can lodge a complaint via email, phone, or in person.
Complaints will be acknowledged within 48 hours.
All complaints will be investigated by Andrea Heath.
Clients will receive a formal response within 5 working days.
Measures will be taken to resolve the issue, which may include an apology or, treatment correction.
All complaints will be recorded and used for service improvement.
All complaints will be handled confidentially.
This procedure will be reviewed annually.

Andrea Heath Aesthetics Ltd

11, Carlton Mews

The Carlton Centre

Lincoln

LN2 4FJ

info@andreaheathaesthetics.com

www.andreaheathaesthetics.com